1. Kindly present your passport with the valid entry visa or the ID card for the Vietnamese resident at the Front Desk upon check in. Check-in time is 02:00 pm.
  2. The hotel is only responsible for money or valuables deposited at the Front Desk.
  3. It is strictly forbidden to bring weapons, explosives, inflammable, narcotics (drug), prohibited goods, and bulky assets into the Hotel.
  4. You are not allowed to bring pets and many types of foods into the hotel (please check with our Reception team for a certain item).
  5. It is prohibited to smoke in any guest room and public areas. Please note that mandatory fines VND 2,000,000 to VND 2,500,000 are imposed for any breaches of these regulations.
  6. In-room visitations for outside guests must be registered with ID/Passport at the Front Desk and allowed to stay from 7:00 AM to 10:00 PM only.
  7. It is not allowed to use the hotel’s belongings and equipment for purposes other than intended, and they should not be taken out of the hotel. Damaged items will be subject to compensation.
  8. Guests are to observe peace and quiet from 10:00 pm. They should not disturb any other hotel guests.
  9. Guests are not allowed to use their rooms as liaison offices nor to displace, to move the furniture and equipment from one room to another. Guests will be liable to indemnify the Hotel current prices for any losses, breakages or damages caused.
  10. Guests are neither allowed to interchange rooms, to let others have the use of their room nor to share it with more people. In case of need, they must inform and get approval from the Reception.
  11. Guests must store their valuable property and jewelry in the in-room safety box. The Hotel will not be responsible for any damage or loss of any property in cases not following these rules and regulations.
  12. When going out, please make sure your room and windows are locked and keep the key card in your possession. Any lost and damaged keys must be informed to the Receptionist.
  13. If you lose the key card, VND 200,000 is the fee for the new ones.
  14. Housekeeping service time will be from 09:00 am to 04:00 pm. Please contact the Front Desk if you have a preferred service time.
  15. Shorten stay is to be notified to the Reception 24 hours in advance. Check-out time is 12:00 noon, otherwise, late check-out charges will be applied.
    • From 1:00 noon until 3p.m : Surcharge 30 % of the room rates
    • From 3p.m until 6p.m: Surcharge 50% of the room rates
    • After 6p.m: Surcharge 100% of the room rates
  16. For security reasons, it is inappropriate to leave children under 10 years of age without adult supervision in the hotel room or other areas on the hotel premises. Running and playing at the bar and restaurant area is not permitted.
  17. All political, cultural, religious transactions within the hotel are subject to previous acknowledgement and arrangement of the Hotel Management.
  18. We will not accept liability of lost luggage, personal items, mail or delivered packages unless the guest can prove that these items were lost or stolen due to villas or its staff’s negligence.
  19. The resort will not be responsible for lost and found items left in the resort longer than 3 months.
  20. Guests are responsible for any damages to hotel facilities due to “ The Price list of equipments into the hotel “
  21. Prostitution, drug-trafficking, gambling and illegal goods transactions are prohibited by law.
  22. Prior to leaving the Hotel, please kindly settle all bills and return keys to the Front Desk.
  23. Please use the kitchen area for cooking.
  24. Fire-fighting equipment is used for emergencies only.
  25. When the automatic fire alarm is activated, the guest please remain calm and take the nearest stairs to the emergency exit. Please do not use the elevators.